- Management is about human beings. Joint performance. Strengths effective, weaknesses irrelevant.
- Deeply embedded in culture. What they do is the same. How they do it is different. Adapt to a culture’s unique attributes.
- Every enterprise requires to commitment to common goals and shared values. Simple, clear and unifying objectives. Clear, public, and constantly re-affirmed. Think through, set, and evaluate those objectives.
- Training & Development must never stop.
- Communication & Individual Resposability. Explain what you owe to others and make sure others understand. Explain what you need from others and make sure others know what is expected of them.
- Bottom line is not enough. Market standing, innovation, people, financial results are all important.
- Results exist only on the outside. Satisfied customer. Healed patient. Student who has learned something and puts it to work later. Inside an organization are only costs.