1. Management is about human beings. Joint performance. Strengths effective, weaknesses irrelevant.
  2. Deeply embedded in culture. What they do is the same. How they do it is different. Adapt to a culture’s unique attributes.
  3. Every enterprise requires to commitment to common goals and shared values. Simple, clear and unifying objectives. Clear, public, and constantly re-affirmed. Think through, set, and evaluate those objectives.
  4. Training & Development must never stop.
  5. Communication & Individual Resposability. Explain what you owe to others and make sure others understand. Explain what you need from others and make sure others know what is expected of them.
  6. Bottom line is not enough. Market standing, innovation, people, financial results are all important.
  7. Results exist only on the outside. Satisfied customer. Healed patient. Student who has learned something and puts it to work later. Inside an organization are only costs.